Overview of Live Chat User Roles
Odoo Live Chat access is mainly controlled through user roles and groups. Each role determines what a user can see and do.
There are three common categories of users:
Live Chat Operators
Live Chat Managers / Administrators
Read-Only Users
Live Chat Operators
Purpose
Live Chat Operators are users who actively respond to website visitors through the chat bubble.
Required Access Rights
To act as an operator, a user must:
What Operators Can Do
Receive and respond to live chat messages
Handle multiple conversations simultaneously
View chat history for conversations they participated in
Use predefined responses (if configured)
What Operators Cannot Do
Create or modify live chat channels
Change working hours or welcome messages
Manage operators or system settings
This role is ideal for support agents and sales representatives.
